Customer Service Rep

Starting Pay $15/hr (Full Time)

We are looking for a professional, friendly and responsible individual who will be acting as a liaison between customers and field technicians. This position will help assist with orders, complaints, errors, account questions, billing, cancellations, scheduling and other inquiries. Must be comfortable using Microsoft Word, Excel and QuickBooks®.

Job Requirements

  • Must have a working knowledge of multiple computer programs, including knowledge of QuickBooks®, Microsoft Outlook, Word and Excel
  • Resolve customer complaints via phone and email
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, warranty issues or cancellations
  • Take payment information and other pertinent information
  • Multitask in several computer applications while holding a conversation with a customer
  • Customer service experience – minimum of 6 months
  • Must have a stable work history
  • Verify customer and order information for correctness
  • Scheduling for technicians
  • New job entry


  • Must be able to independently prioritize and multitask several functions at once
  • Must be comfortable working in a fast-paced environment with specific deadlines
  • Must be an excellent team player and willing to assist others as needed
  • Must have a professional and friendly attitude with customers, vendors, and co-workers
  • Minimum of a high school diploma
  • Must be dependable, organized and capable of detailed record keeping
  • Must have good oral and written communication skills
  • Must have the ability to follow directions

Knowledge, Skills and Abilities

  • Dependable, reliable and able to perform duties with minimal supervision
  • Ability to interact positively with customers, peers and supervisors
  • Professional and articulate voice
  • Must be able to use multiple computer applications

Please note: We are a Florida Drug Free Workplace and employment will be contingent on successfully passing a drug screening and background check. Must also have a valid Florida Driver License.

Hear From Our Team

Learn a little more about the Lenhart Electric family environment by watching this video featuring some of our team members.