Customer Service Representative – starting pay $15/hr (Full Time)
Job Description
We are looking for a professional, friendly and responsible individual who will be acting as a liaison between customers and field technicians. Who will be assisting with orders, complaints, errors, account questions, billing, cancellations, scheduling and other inquiries. Must be comfortable using Microsoft Word, Excel and QuickBooks.
Job Requirements
- Must have a working knowledge of multiple computer programs, including knowledge of Quick Books, Microsoft Outlook, Word and Excel
- Resolve customer complaints via phone/email
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, warranty issues or cancellations
- Take payment information and other pertinent information
- Multi-task in several computer applications while holding a conversation with a customer
- Customer service experience – minimum of 6 months
- Must have a stable work history
- Verify customer and order information for correctness
- Scheduling for technicians
- New job entry
Qualifications
- Must be able to independently prioritize and multi-task several functions at once
- Must be comfortable working in a fast-paced environment with specific deadlines
- Must be an excellent team player and willing to assist others as needed
- Must have a professional and friendly attitude with customers, vendors, and co-workers
- Minimum of a High School diploma
- Must be dependable, organized and capable of detailed record keeping
- Must have good oral and written communication skills
- Must have the ability to follow directions
Knowledge/Skills/Abilities
- Dependable, reliable and able to perform duties with minimal supervision
- Ability to interact positively with customers, peers and supervisors
- Professional, articulate voice
- Must be able to use multiple computer applications
Please note: We are a Florida Drug Free Workplace and employment will be contingent on successfully passing a drug screening and background check. Must also have a valid Florida Driver License.
Learn a little more about the Lenhart Electric family environment by watching this video featuring some of our team members.